We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our business.

By placing an order or contacting us, you agree to the terms outlined below.

 

1. Information We Collect

To process orders and provide our services, we may collect the following information:

  • Full name
  • Phone number (primarily WhatsApp contact)
  • Delivery location (city, area, or specific instructions)
  • Order details (products, quantity, preferences)

We only collect information necessary to complete your order and provide support.

 

2. How We Use Your Information

Your information is used strictly to:

  • Process and confirm your orders
  • Coordinate delivery (dispatch riders, drivers, transport agencies)
  • Communicate updates via WhatsApp or phone
  • Provide customer support

We do not use your information for unrelated purposes.

 

3. Information Sharing

To complete deliveries, limited information may be shared with:

  • Dispatch riders (for Douala deliveries)
  • Transport agencies or drivers (for intercity deliveries)

This may include your name and phone number strictly for delivery coordination.

We do not sell, rent, or trade your personal information to third parties.

 

4. Communication

All order-related communication is handled via:

  • WhatsApp
  • Phone calls

By placing an order, you agree to be contacted for order confirmation, delivery coordination, and support.

 

5. Data Protection

We take reasonable steps to protect your personal information:

  • Information is only accessed when necessary
  • No unnecessary data is stored
  • Sensitive details are not publicly shared

While we strive to protect your data, no system is completely risk-free.

 

6. Customer Responsibility

Customers are responsible for:

  • Providing accurate contact and delivery details
  • Being available for communication during order processing and delivery

Incorrect or incomplete information may affect service quality.

 

7. Third-Party Services

Our operations may involve third-party services such as:

  • Transport agencies
  • Independent delivery drivers

These parties operate independently, and while we coordinate with them, we are not responsible for how they manage data beyond delivery purposes.

 

8. Updates to This Policy

MISTA PROFIT STUDIO reserves the right to update this Privacy Policy at any time. Updates take effect immediately upon publication.

 

9. Contact

For any questions regarding this Privacy Policy or your data, you may contact us directly via WhatsApp or phone.

 

Your trust is important to us. Every interaction with MISTA PROFIT STUDIO is handled with discretion, respect, and professionalism.