FREQUENTLY ASKED QUESTIONS (FAQ)

1. Products & Craftsmanship:

Are all products exactly the same as the photos?

Each piece is carefully handcrafted or produced with precision and photographed to reflect its closest real appearance. However, slight variations in color, texture, or finish may occur due to lighting, screen differences, and the handmade nature of certain items. These variations make every piece unique.

What products do you offer?

We specialize in handmade tufted rugs, punch needle art, and 3D printed home decor accessories designed for modern interiors.

Are your products handmade?

Yes. Most of our rugs and textile pieces are handmade, while our 3D printed products are carefully produced and refined to meet premium finishing standards.

Do rugs shed?

Light shedding is natural, especially with wool rugs. This is normal and reduces over time with proper care.

Can I wash my rug?

We recommend spot cleaning only. Machine washing is not advised to preserve quality and structure.

2. Custom Orders (Bespoke Work):

Do you offer custom designs?

Yes. Custom orders are available through our Bespoke service for selected rugs and decor pieces.

Can I request a different size, color, or design?

Yes, depending on the product type. Custom specifications must be confirmed before production begins.

How do custom order payments work?

For custom work, 70% payment is required before production starts, and the remaining 30% is paid after completion and confirmation of the final product.

When is a custom order shipped?

Custom orders are shipped only after final confirmation and payment of the remaining 30%.

3. Ordering & Communication:

How do I place an order?

Orders can be initiated on the website, but most orders are finalized via WhatsApp for confirmation, customization, and payment coordination.

Why are orders finalized on WhatsApp?

This ensures clear communication, avoids mistakes, confirms customization details, and allows smooth coordination from order to delivery.

Can I get help before ordering?

Yes. You can contact us anytime via WhatsApp for product guidance, recommendations, or order assistance.

4) Payment:

What payment methods do you accept?

We accept MTN Mobile Money, Orange Money, and cash at our store.

Do you offer pay on delivery?

No. Payment is required before production or delivery begins.

Why is payment required before delivery?

This ensures commitment, secures materials, and allows us to properly process and prepare your order.

5. Production & Preparation:

How long does production or preparation take?

Production time depends on the product type and order volume. Each item is carefully handled to ensure quality and consistency. Estimated timelines are communicated during order confirmation.

6. Delivery & Shipping:

How is delivery handled in Douala?
  • Deliveries are available any day except Sunday
  • Delivery hours: 9:00 AM – 3:00 PM
  • Trusted dispatch riders are used
  • Customers are contacted directly to coordinate delivery
What is the order cut-off time for shipping?

Orders placed after 10:00 AM on Tuesday or Saturday will be shipped on the next scheduled shipping day.

This ensures proper preparation, packaging, and coordination.

How do deliveries work in these cities (Buea, Limbe, Tiko, Mutengene)?
  • We use direct transport drivers from Douala (Rond Point / travel park routes)
  • Your package is handed to a driver heading to your city
  • The driver contacts you upon arrival
  • You meet the driver at an agreed location for collection
  • Driver contact details are always shared for coordination
How are deliveries handled outside Douala?
  • Shipments are sent only on: Tuesday and Saturday
  • Shipping hours: 9:00 AM – 3:00 PM
  • Delivery is done via intercity transport agencies or travel buses
  • You collect your package at the assigned agency in your city
  • You will be contacted once your package arrives
Do you offer urgent shipping?

Yes, but requests outside scheduled shipping days may include an additional logistics fee depending on urgency and transport availability.

Do you provide tracking numbers?

No. We do not use traditional tracking systems.

Instead, we use direct human coordination, including driver contact, agency details, and real-time communication for full transparency.

7. Returns, Issues & Order Changes:

Do you accept returns or exchanges?

Due to the handcrafted and custom nature of many products, we do not accept returns or exchanges for change of mind. However, damaged or incorrect items will be resolved fairly and professionally.

What if my item arrives damaged or incorrect?

Contact us immediately with details so we can provide a proper resolution.

Can I cancel or change my order?

Changes or cancellations are only possible before production begins.

8. Support & Communication:

How can I contact MISTA PROFIT STUDIO?

All support, order updates, and delivery coordination are handled via WhatsApp or phone call.

What if I cannot reach the driver or agency?

Contact us immediately and we will intervene to ensure successful delivery.

9. Additional Help:

Can I get help choosing a product?

Yes. We offer guidance to help you choose the right product based on your space, style, and needs.